What to expect when you visit
We can’t wait to open our doors and welcome visitors to our new museum, and it is our utmost priority to keep you and our staff and volunteers safe when we reopen on Friday 2 July.
Below you can find some information about what safety measures you can expect when you visit. Please note that the situation is changing regularly so please check back here before your visit to make sure you have the most up to date information.
What we’re doing to keep you safe:
- Timed entries with limited capacities
- One way system with Manchester Jewish Museum volunteers or staff to manage numbers in any space
- Clear signage to help you stay safely distanced and navigate our one-way system
- Sanitising stations throughout the building
- Enhanced cleaning regimes including regularly wiping down frequently used touchpoints throughout the day
- Manchester Jewish Museum staff and volunteers will be wearing face coverings
- Ventilated air throughout the building
- Using NHS Test and Trace for all visitors
When will the museum open?
We are reopening at 10am on Friday 2 July and will be open seven days a week.
We are open from 10am – 5pm each day apart from Thursdays during Manchester International Festival (2 – 18 July) when we are open until 10pm. Due to COVID-19 admission will be available to book for timed entry from 10am to 4pm (8.30pm Thursdays).
Do I need to book to visit?
Yes, to make sure we can offer our visitors a safe and enjoyable experience we are asking all visitors to book a timed entry slot in advance where you can select a date and time to visit the museum. This helps us manage the number of visitors at the museum and supports social distancing.
Capacities for each time slot are limited but there will be limited admissions reserved for visitors who are unable to book online who can register on arrival at the museum. We will need all visitors to register as well as check in to NHS Test and Trace.
Tickets will go on sale 20 May 2021.
Do I need to print my ticket?
No: you will receive your booking confirmation by email, but please do not print it. Our Front of House Team can check your name from the list of registered visitors at the welcome desk, or you can show tickets on your phone.
We are committed to sustainability and seek to avoid wasting paper wherever possible.
When should I arrive?
Please arrive no earlier than 5 minutes before your entry time and you will have a 10 minute window following your entry time to enter the museum. This is for the safety of visitors and staff, ensuring social distancing inside the museum is maintained.
What if I miss my time slot?
If you arrive earlier or later we will do our best to accommodate you but if we reach capacity you may be asked to wait for the next available time slot.
What should I do when I arrive?
When you arrive please check in at the welcome desk and either show your e-ticket or register directly at box office using your full name. Make sure you check into NHS Test and Trace using the app, or if that’s not possible you can fill in a paper form.
Please put on your mask before entering the building (unless exempt) and there will be a sanitising station at the welcome desk. If you have any questions then our welcome staff and volunteers will be happy to help.
Our café is open but will only be available at the end of your visit to enable us to ensure social distancing. Our café stops serving at 4pm but will remain open later on Thursday evenings.
Should I take a lateral flow test?
We encourage all our visitors to take a Lateral Flow / Rapid COVID test 48 hours before visiting the museum. You can order them online by clicking here. If you test positive for COVID, are showing symptoms or have come into contact with someone with COVID please don’t attend and email us at firstname.lastname@example.org to let us know and exchange your tickets.
How long does it take to go round the museum?
We recommend taking up to 15 minutes in each of our spaces to take full advantage of our exhibition and synagogue. The full museum experience should take 1 hour 45 minutes including time to enjoy our café and shop at the end of your visit.
Do I need to wear a face mask?
In line with government guidance, all visitors should wear a face covering unless exempt. If required, single use face masks are available to visitors on arrival.
All museum staff have been provided with clear visors or face masks. Please remember that not everyone can wear a mask or face covering, and the reason for this may not be apparent. Please be respectful of others, whether they are wearing a face covering or not.
Are face coverings available at the museum?
Yes; if required, single use face masks are available to visitors on arrival, with donations encouraged to support the museum.
Is social distancing in place?
Yes; we are asking all visitors to book a timed entry slot. There is a clearly sign-posted one-way route around the building and our staff and volunteers will be on hand to support social distancing.
Please help us to keep you safe by adhering to the government guidance on social distancing. Where possible, please keep two metres apart from other visitors who are not in your household or bubble.
What if I am concerned about another visitor’s behaviour?
If you are concerned by someone’s behaviour during your visit, please speak to one of our volunteers or staff who will look into it for you and take action if necessary. Please remember that not everyone can wear a mask or face covering, and the reason for this may not be apparent. Please be respectful of others, whether they are wearing a face covering or not.
Will all parts of the museum be open?
The majority of interactives in the our gallery are available, with an enhanced cleaning regime and additional control measures in place to ensure the safety of visitors and staff. Some of our more tactile interactive features will not be currently available. Use of hand sanitiser is encouraged, located at stations throughout the building.
The Laure Prouvost installation in our synagogue’s Ladies’ Gallery will be accessible every 15 minutes to limited capacities. You may be asked to wait in our main gallery until The Ladies’ Gallery is clear.
The museum’s content and experiences will be reviewed regularly to identify where any changes need to be made.
What do I do if I fall ill with Covid-19 symptoms within seven days of visiting?
You should not visit Manchester Jewish Museum if you are feeling unwell – tickets can be exchanged by contacting our box office at email@example.com.
If you develop Covid-19 symptoms within seven days of visiting, it is vital you follow the latest NHS Test and Trace guidance so anyone you have come in to contact with can be informed.
We will also follow NHS Test and Trace guidance should any member of the staff team develop Covid-19 symptoms.
When you book to visit we will retain your name and contact details for the purposes of NHS Test and Trace.
Is the café and shop open?
Our café and shop are open but will only be available at the end of your visit to enable us to ensure social distancing. Our café stops serving at 4pm but will remain open later on Thursday evenings.
Can I use cash?
Yes but we strongly recommend using contactless where possible to reduce the need to pass anything between visitors and staff.
Can I bring food and drink?
We ask that visitors only bring bottled water. Food and snacks are available at our café at the end of your visit.
Are toilets and baby changing facilities available?
Yes; toilets with hand washing facilities and baby changing facilities are available, and enhanced cleaning regimes have been implemented in these areas.
Disposable paper towels are available in place of hand dryers. Hand sanitiser stations are located throughout the museum, including at key points such as entrances, exits, and interactive experiences.